Websites and design
What makes a page easy to understand, and what gets in the way.
Insights by email
New Insights articles by email, for people who run businesses and organizations and want a website that pulls its weight. No set schedule and no sales pitches.
You'll confirm by email first. Unsubscribe from any email.

What you'll get
Each email covers one idea, written in plain language, from the work we do on real websites.
What makes a page easy to understand, and what gets in the way.
How search works for local businesses and organizations, in plain words.
The small changes that make it easier for people to reach out.
AI and other tools worth knowing about, and the ones you can skip.
Before you join
Every article is on the site in full, with no email required. Read a few and decide whether you want the next one in your inbox.